Working with Others (Driver CPC)

Duration: 1/2 Day (3.5 hours Driver CPC)

Entry Requirements:

Candidates must hold any of the below licences:

C1, C1E, C, CE, D1, D

Objectives:

On completion of this course candidates will have a greater understanding of the challenges facing the haulage and PCV vehicle industry; the implications of standards of service; communication skills; working with others; disability awareness; and there will also be some case studies in this module relating to working with others and customer service.

Content:

• Understanding the industry
• Internal customer expectations
• External customer expectations
• Excellency in standards of service

• Appearance
• Body language
• Verbal Communication
• First impressions

• Working with others
• Dealing with complaints
• Conflict resolution

• Case studies

• Equality and diversity
• Disability discrimination

Note: This course can count 7 hours towards the 35 hours needed for Driver CPC periodic training when combined with another 3.5 hour module.

Please contact us for details of available dates