Working with Others (Driver CPC)
Duration: 1/2 Day (3.5 hours Driver CPC)
Entry Requirements:
Candidates must hold any of the below licences:
C1, C1E, C, CE, D1, D
Objectives:
On completion of this course candidates will have a greater understanding of the challenges facing the haulage and PCV vehicle industry; the implications of standards of service; communication skills; working with others; disability awareness; and there will also be some case studies in this module relating to working with others and customer service.
Content:
- Understanding the industry
- Internal customer expectations
- External customer expectations
- Excellency in standards of service
- Appearance
- Body language
- Verbal Communication
- First impressions
- Working with others
- Dealing with complaints
- Conflict resolution
- Case studies
- Equality and diversity
- Disability discrimination
Note: This course can count 7 hours towards the 35 hours needed for Driver CPC periodic training when combined with another 3.5 hour module.
Please contact us for details of available dates